4. Guide on PAIA

The Information Regulator of South Africa has compiled a guide in terms of Section 10 of PAIA to assist individuals on how to exercise their rights. This guide can be obtained from:

Information Regulator:
Website: justice.gov.za/inforeg

5. Records Automatically Available

MzansiDoctors makes certain information automatically available through its website, including:

• Company Profile
• Privacy Policy
• Terms & Conditions
• POPIA Compliance
• Refund Policy

6. Records Available on Request

Subject to applicable laws and procedures, the following categories of information may be available upon formal request:

• User and customer records
• Employee and contractor records
• Service provider contracts
• Operational policies and logs
• Medical service records (only if permitted)

7. How to Request Access to Records

To access a record, submit a request using Form C from the Information Regulator. Send completed requests to the Information Officer with proof of identity and payment (if applicable).

Requests must:

• Be in writing
• Include sufficient detail for identification
• Explain the right being exercised and reason for access

8. Fees

Prescribed request fees may apply unless waived. Fees include:

• R140 initial request fee (non-personal info)
• R2.00 per A4 page printed
• Other costs (e.g. flash drives, postage) depending on format

9. Grounds for Refusal

We may refuse access to certain records if disclosure:

• Unreasonably affects privacy of others
• Relates to confidential commercial info
• Would endanger life or security
• Is privileged under legal proceedings

10. Remedies

If your request is denied, you may lodge an internal appeal or take the matter to the Information Regulator or court.

11. Availability of the Manual

This PAIA Manual is available free of charge:

• On our website: www.mzansidoctors.com
• In printed form at our main offices
• Upon request via email to our Information Officer