Privacy Policy

Effective Date: June 2025

Welcome to MzansiDoctors.com, a healthcare platform operated by MzansiForSho (Pty) Ltd (formerly MzansiFood), a company registered in South Africa under Reg. No. 2024/595329/07. By using our website, mobile application, or any related services, you agree to abide by the following Privacy Policy, which governs your access to and use of our platform.

MzansiDoctors is committed to protecting your privacy in line with the Protection of Personal Information Act (POPIA) No. 4 of 2013 and Promotion of Access to Information Act (PAIA) No. 2 of 2000. This Privacy Policy outlines how we collect, use, and safeguard your personal data.

1. POPIA Registration

MzansiForSho (Pty) Ltd t/a MzansiDoctors is registered with the Information Regulator of South Africa in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

• Responsible Party: MzansiForSho (Pty) Ltd
• Registration Number: 2025-022833
• Information Officer: Peter Makofane
• Date of Registration: June 2025

You may verify our registration via the Information Regulator’s portal at justice.gov.za/inforeg.

2. What Information We Collect

• Personal Data: Name, contact number, email, ID/passport, address, gender, medical aid details, and health records.
• Device & Usage Data: IP address, browser type, device type, and pages visited.

3. Legal Basis for Data Use

• Consent from the user
• Contractual necessity (e.g., to deliver medical services)
• Legal obligations (e.g., medical recordkeeping)
• Legitimate interest in safety, platform performance, and communication

4. How We Use Your Data

• To facilitate bookings and consultations with doctors, nurses, pharmacists, and social workers
• To process payments, invoices, and medical aid claims
• To send updates regarding prescriptions, appointments, and notifications

5. Data Sharing & Access

• With licensed healthcare providers registered on MzansiDoctors
• With pharmacies for fulfilling prescriptions
• With third-party services for payments and analytics
• With legal authorities only when required

6. Cookies

Our platform uses cookies to improve your user experience. You may opt out via browser settings, but this may affect performance.

7. Your Rights Under POPIA

• Access your data
• Request corrections or updates
• Withdraw consent at any time
• Request deletion or restriction of your data
• Lodge a complaint with the Information Regulator

8. Children’s Data

We do not collect data from anyone under 18 without guardian consent. If found, such data will be deleted immediately.

9. Data Retention

Data is retained only for as long as required by law or for healthcare purposes, after which it is securely deleted or anonymized.

10. Data Security

Your information is protected using encrypted transmission, secure servers, and access controls. Staff and partners with access are POPIA-trained.

11. Data Breach Protocol

If a breach occurs, we will notify affected users and report the breach to the Information Regulator within 72 hours, in line with Section 22 of POPIA.

12. Third-Party Links

MzansiDoctors may link to third-party platforms (e.g., pharmacies, labs). We are not responsible for their privacy practices.

13. Updates to this Policy

This policy may be updated. We will revise the date above and notify users where appropriate.

14. Consent to Processing

By using MzansiDoctors, you consent to the collection and lawful processing of your personal information under this policy.

15. Contact Information

For any privacy policy-related queries, please email us at privacy@mzansidoctors.com .

• Phone: 071 389 3258