1. POPIA Registration

Responsible Party: MzansiForSho (Pty) Ltd t/a MzansiDoctors

• Registration Number: 2025-022833
• Information Officer: Peter Makofane
• Date of Registration: June 2025

You may verify our registration via the Information Regulator’s portal at justice.gov.za/inforeg.

2. What Information We Collect

• Personal Data: Name, contact number, email, ID/passport, address, gender, medical aid details, and health records.
• Device & Usage Data: IP address, browser type, device type, and pages visited.

3. Legal Basis for Data Use

• Consent from the user
• Contractual necessity (e.g., to deliver medical services)
• Legal obligations (e.g., medical recordkeeping)
• Legitimate interest in safety, platform performance, and communication

4. How We Use Your Data

• To facilitate bookings and consultations with doctors, nurses, pharmacists, and social workers
• To process payments, invoices, and medical aid claims
• To send updates regarding prescriptions, appointments, and notifications

5. Data Sharing & Access

• With licensed healthcare providers registered on MzansiDoctors
• With pharmacies for fulfilling prescriptions
• With third-party services for payments and analytics
• With legal authorities only when required

6. Cookies

We use cookies to improve user experience. You may opt out via your browser settings; some features may be limited.

7. Your Rights Under POPIA

• Access your data
• Request corrections or updates
• Withdraw consent at any time
• Request deletion or restriction of your data
• Lodge a complaint with the Information Regulator

8. Children’s Data

We do not collect data from anyone under 18 without guardian consent. If found, such data will be deleted immediately.

9. Data Retention

Data is retained only for as long as required by law or for healthcare purposes, after which it is securely deleted or anonymized.

10. Data Security

Information is protected using encrypted transmission, secure servers, and access controls. Staff and partners with access are POPIA-trained.

11. Data Breach Protocol

If a breach occurs, we will notify affected users and report to the Information Regulator as soon as reasonably possible, in line with Section 22 of POPIA.

12. Third-Party Links

We may link to third-party platforms (e.g., pharmacies, labs). Their privacy practices are their own; review their policies before use.

13. Updates to this Policy

This policy may be updated. We will revise the date above and notify users where appropriate.

14. Consent to Processing

By using our services, you consent to the collection and lawful processing of your personal information under this policy.

15. Contact Information

• Email (privacy): privacy@mzansidoctors.com
• Phone: 071 389 3258

16. Information Regulator (South Africa)

• Website: justice.gov.za/inforeg
• Email: complaints.IR@justice.gov.za
• Phone: 010 023 5200